Practice and Patient Charter

Practice and Patients Charter – Rights and Responsibilities of Patients

Anyone requesting to join the Practice will not be discriminated against on the grounds of race, gender, social class, age, religion, sexual orientation, appearance,
disability or medical condition.
Patients have a right to be:
  • treated courteously at all times by  doctors and staff
  • offered suitable necessary treatment by appropriately qualified personnel
  • offered an appropriate appointment as requested in accordance with current Practice policy
  • If a Surgery has to be cancelled we will inform you as soon as possible and offer you an alternative appointment
  • allowed access to their medical records in accordance with relevant legislation.
  • informed of how to make a complaint.
Patients are expected to:
  • take personal responsibility to work with us in order to provide the best health care that we can
  • inform the Surgery as soon as possible when unable to keep an appointment so the appointment can be offered to another patient
  • be punctual for all appointments and if we are running late please be patient
  • we ask that you treat the doctors and all the staff with the same respect and courtesy that you would expect to receive yourself.
  • observe Practice policies and procedures where appropriate
  • inform the Receptionist of any changes in domestic circumstances (e.g. name, address, telephone number)
Our values: Putting patients first Providing high quality seamless care Being accessible and approachable Being excellent at communications Taking personal responsibility Being more efficient Abusive, Agressive and Violent Behaviour For the safety and benefit of patients and staff alike, we operate a zero tolerance policy towards abusive, aggressive and violent behaviour. In such cases a patient may be asked to leave the premises without being treated. Where there is violent behaviour towards a staff member, or a patient,  from either another patient, or someone accompanying them, it is our policy to call the police. In some circumstances when behaviour is consistently unacceptable we will remove patients from our practice list .