Making a Complaint
If you wish to raise a concern or a complaint please ask to speak to the Practice Manager or Operations Manager on 01260 272331 or in writing, if you wish. Your complaint will be acknowledged within 3 working days and you will receive a response within 25 working days or the timescale agreed with you. Alternatively, you can contact NHS England – see their details below.
It may be possible to arrange a conciliation / mediation meeting to discuss your complaint. This can happen before and / or after an investigation has been undertaken. Sometimes a meeting is useful in resolving a complaint.
Please call us to discuss your options.
Please note you should not make a complaint to the practice and directly to NHS England regarding the same matter.
Can I get help with making my complaint?
Yes, contact NHS England, details are below, and they will be able to advise you. For more information, go to their site here